SJPD Star

 
 

 

 

New App for Android and iPhone!

P3 Tips Mobile enables tipsters to submit secure and anonymous tips to Crime Stoppers.

Features:

  • Include images and video with your tips
  • Anonymous two-way dialogue
  • Real-time chat with your police department.

Get the App...

iTunes | Android

 

Ride-Along Program

Are you interested in a law enforcement career or just curious about the job of a Police Officer?

If so then here's the opportunity you've been waiting for. You will have the opportunity to ride with a police officer.

Click here for more details.


Frequently Asked Questions About Nixle

Crime Prevention Specialists

What is Nixle?

Nixle is a Community Notification System that enables public safety agencies, such as the San Jose Police Department, to communicate with residents in real-time, using social media, email and text/SMS messaging.

 

What type of messages would I receive from the SJPD via Nixle?

SJPD will use this communication tool for both emergency and non-emergency notifications. Only authenticated agencies and community organizations can securely publish information. There are "advisory" and "community" alerts. Advisory alerts are of less urgent and need-to-know information, and community alerts are day to day neighborhood to community-level information. San Jose Police will send an alert to residents in specific areas of the city to ensure community members are aware of an ongoing public-safety situation.

 

Can I register with multiple addresses?

Initially, you must register with one address only.  Once registered, you can click on "Locations" and add additional addresses (locations) such as your work address or a family member's address.

 

Do I have to provide my phone number?Nixle Phone

No, you can receive email messages via internet from your computer.  However, in order to receive text messages or retrieve email messages on your phone, you'll need to provide your cell phone number.  This will allow you to receive up-to-date information that could affect you and your family from SJPD.

 

Can I limit the number of messages I receive from SJPD?

Yes, you can limit the text messages you receive by adjusting the type of messages you wish to accept. 

 

Can I respond to Nixle messages I receive?

No, this service is one way only, from SJPD to the public.  However, if you wish to share a crime tip or information with SJPD, you may call the non-emergency police number, 311 from a landline or (408-277-8900) from your cell.  Also, if you wish to provide an anonymous tip, please contact Silicon Valley Crime Stoppers online or call (408-947-7867.)

 

What do you do with my contact information? Will third parties contact me?

Information shared by users with Nixle is stored on a secure server in a secure facility. The company does not sell personal information to third parties. The privacy of your personal information is extremely important to us.

 

Can I use the system while traveling outside of the United States?

If you can access your e-mail or internet, you can access Nixle messages anywhere in the world. You will also receive messages on your mobile device while overseas. Some mobile provider plans may charge extra for overseas text messages, so you may want to log in and change your preferences prior to international travel.

 

Who do I contact for customer support?

Please send all consumer support questions to:  support@nixle.com.  All general inquiries should be addressed to info@nixle.com.

 

Can I unsubscribe from Nixle?

There are a number of ways a resident can unsubscribe from Nixle:

  • Unsubscribe from text messages from a single ZIP code or keyword by texting STOP to 888777 and following the prompts.
  • Unsubscribe from text messages from all ZIP codes and keywords by texting STOPALL to 888777 and following the prompts.
  • Click the unsubscribe link found at the bottom of a Nixle email notification.
  • Adjust account settings by logging in at local.nixle.com.
  • Email support@nixle.com and request to be unsubscribed.

 

Why am I receiving Nixle Alerts from other police agencies?

Nixle allows subscribers to sign up to receive alerts using Cell Phone Numbers, Email addresses and Zip codes.

Some alerts are sent to everyone in given zip code. However zip codes overlap municipal boundaries. An alert from one City or County may be sent to all the residents registered in a list of zip codes. So when you enroll using a zip code, you may ultimately receive alerts sent by neighboring cities, the County or even State agencies.

 

For more information on Nixle, please go to: "Resident FAQS".


Rev. June 29, 2018 16:52
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