The City of San José, the Capital of Silicon Valley, is one of the nation's best managed cities and one of the top ten cities in which to live, work, and do business. Moreover, San José is the center of cultural, government and economic activity for the region. The employees of the City of San José have embraced the following values: Integrity, Innovation, Excellence, Collaboration, Respect and Celebration. The San José Police Department is seeking an individual whose values align with the values of the City's employees. The mission of the San Jose Police Department is to create safe places to live, work and learn through community partnerships.
Position Summary: The Public Safety Communications Specialist (PSCS) is a non-sworn classification and under general supervision, performs work of moderate difficulty in answering emergency and non-emergency calls, and performs related work as required. PSCS’s are required to handle the full range of telephone answering, dispatch functions and processing cold reports.
- Answers the telephone and receives emergency, non-emergency, and 9-1-1 requests for assistance; evaluates the information and creates a Computer-Aided Dispatch system (CAD) event by typing live conversation text and commands into a CAD event.
- Completes cold crime police reports.
- Analyzes situations accurately and takes effective action to help assure citizen and officer safety.
- Inquires, interprets, verifies, receives, and disseminates information from law enforcement computer networks relating to wanted persons, stolen property, vehicle registration, etc.
Minimum Qualifications: Any combination of training and experience equivalent to:
- Education: successful completion of high school, General Educational Development (GED) certificate, or California Proficiency Certificate.
- Experience: One (1) year of public contact employment.
- Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will not prepare or file a labor condition application with the Department of Labor.
- Ability to pass an extensive police background investigation.
Examination: The selection process will consist of an evaluation of the applicant’s training and experience based on the application, resume and answers to the job-specific questions and Peace Officer Standardized and Training (POST) Public Safety Dispatcher examination T-score of 55 or higher and the following:
- The Peace Officer Standards and Training (POST) for Public Safety Dispatcher examination is offered at The Academy at South Bay Regional Public Safety Training Consortium in San Jose. The POST exam is also offered at other academies throughout the state of California.
If you have already taken the POST somewhere else, the City of San Jose will accept T-scores of 55 and higher. The test score results must be on the agency letterhead where the test was taken. The POST must have been taken within the last 12 months (June 1, 2011-June 1, 2012).
- Practical examination (Criticall)
- Oral Board Interview
- A Personal History Questionnaire (PHQ)
Candidates: Only those candidates whose backgrounds best match the position, pass a Personal History Questionnaire (PHQ), pass the Peace Officers Standards and Training (POST) written exam with a T-score of 55 or higher may be forwarded to the next phase, which is the computer practical examination (Criticall)
To Apply: You must answer all job-specific questions and complete the Education/Work History section of the application in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications are available at City Hall, and our website at www.sanjoseca.gov/cityjobs/
Employee Benefits as of May 7, 2012:
- Salary Range- 49,524.80 – 60,195.20
- 4 Day Work Week, 10 Hours a Day
- Paid Shift Differential
- Paid Accrued Vacation
- Paid Accrued Sick Leave
- 6.5 % Holiday Pay Compensation in lieu
- Uniform Allowance
- 2.5 % Bi-Weekly Bilingual Pay
- Domestic Partnership Benefits
- Retirement: Federated Employees Retirement System (FERS).
Working Conditions:Work is performed in a structured and sometimes stressful work environment that includes structured breaks and lunch schedules. Incumbents are required to wear a uniform and work various shifts including nights, weekends and holidays; overtime may be required including last minute shift extensions.
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