Operations Support Services Division (OSSD)
The OSSD Division is comprised of six units; Vehicle Records, Report Processing, Services & Communications, Warrants, Fingerprints, and Central Identification. These units provide 24/7 support and information to the public, the Department, and other governmental agencies 24 hours a day, seven days a week.
OSSD Records Functions
Vehicle Records, Report Processing, Services & Communications, Warrants, and Fingerprints are the main units of the Records section. There are four Supervising Police Data Specialists (SPDS) with three serving as Shift Managers and one serving as the Administrative Manager.
The Supervising Police Data Specialists are supported by Senior Police Data Specialists who manage the day-to-day operations of the units.
Services & Communications Unit
The Services & Communications Unit provides a variety of services to officers, other agencies and the members of the public.
Services include data retrieval, requests for copies of reports, background requests and Clearance Letters for Visa & Immigration purposes. The Unit also processes subpoenas for records and Public Records requests.
Duties include entries and updates of firearms and property in all local, state and national databases.
Hours of Operation:
- 24 hours a day, 7 days a week (For copies of crime & accident reports, see below.)
- Phone Number: (408) 277-4141
Report Counter Open to public: (For copies of crime & accident reports)
- 12 pm to 4 pm, Mon, Wed & Thu
- 8 am to Noon Tues & Fri
Vehicle Records Unit / Auto Desk
The Vehicle Records Unit processes all reports and calls related to stolen, recovered, impounded, private property towed, and repossessed vehicles. The Unit enters and updates data in all local, state, and national databases.
Duties include coordinating with investigative units on the release of vehicles held for investigation or as evidence of crime.
Hours of Operation:
- 8am to 6pm Mon through Fri
- 10am to 3pm, Sat & Sun.
- Phone Number: (408) 277-4156
Report Processing Unit
The Report Processing Unit processes all incoming reports and provides a variety of services to the public, officers, and other government and law enforcement agencies.
More Information:
- To hear information about how to obtain a copy of a police report or the other services provided by the San Jose Police Operations Support Services Division call Phone Number: (408) 277-4261
Warrants Unit
The Warrants Unit processes all warrants. Duties include 24/7 “hit confirmation” for officers and other agencies checking the status of warrants, sending warrant abstracts to arresting agencies, managing “due diligence” documentation, purging expired warrants, updating local, state, and national databases, and providing services to members of the public who “self-surrender”. This Unit is also responsible for processing traffic citations.
Hours of Operation:
- 8 am to Noon & 1 pm to 4 pm. Mon through Thu
- Phone Number: (408) 277-4125
Fingerprints
The San Jose Police Department Fingerprint Unit processes all “non-custodial” bookings and registrants. This Unit is also responsible for managing local, state, and national databases for all criminal citations.
Fingerprinting services for employment applicants are provided by the County Sheriff's office. Click here for more information about employment related fingerprinting services or to make an appointment.
Hours of Operation:
- 8 am to 4 pm, M, Tu, Th & Fri
- 1 pm to 7 pm, Wed (290/convicted sex-offender registrants only)
- Phone Number: (408) 277-4149
Central Identification Unit
The Central Identification Unit (CIU) is the service provider for the Santa Clara County CAL-ID Program. The Unit provides fingerprint analysis services to all county law enforcement agencies 24/7. This includes the operation and administration of the Automated Fingerprint Identification System (AFIS), identification of individuals arrested, and analysis of evidence associated with crimes. There are two Supervising Latent Fingerprint Examiners (LFE) overseeing the operations of CIU.
The Supervising LFEs are supported by Senior LFEs who manage the day-to-day operations of the Unit.