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Community Service Officer Program (CSO)

Community Service Officer Program image

 

CSO BadgeIn San Jose the Community Service Officer (CSO) is a relatively new civilian position, beginning in mid-2014. Several other cities across America also use Community Service Officers within their Police Departments.

The CSOs are deployed throughout San Jose to help police officers by responding to and investigating lower priority calls for service. This allows police officers to remain available to respond to higher priority emergency calls and have more time for proactive enforcement.

CSOs perform limited enforcement duties like issuing parking citations, and towing abandoned vehicles. The types of calls the CSOs respond to and investigate include:

CSO vehicle
  • Burglary – commercial, residential, vehicle
  • Petty theft
  • Grand theft
  • Vehicle theft – initial report and/or recovery
  • Vandalism
  • Non-injury traffic collisions
  • Missing persons
  • Road Hazards
  • Directs and controls crowds and traffic at accidents or special events including setting up cone and/or road flare patterns
  • Abandoned vehicles
  • Assistance with crime scene investigation

If you would like to ask a specific question, fill out the Contact form.

Frequently Asked Questions

  • What type of training do CSOs receive?
    The CSOs attend an eight-week Academy. During the Academy they receive instruction on a variety of topics including:
    • Criminal Law and Investigation
    • Evidence Collection
    • Report Writing
    • Accident Investigation
    • First Aid/CPR
    • Vehicle Operations
    • Interviewing persons
    • Defensive Tactics, Etc.
  • How many CSOs does the Police Department employ?
    SJPD currently has 72 CSOs including 8 Senior CSOs and one Supervising CSO.
  • How are the CSOs deployed?
    They are evenly spread throughout the city. CSOs are assigned to work in each of the four Divisions; Central, Foothill, Southern and Western Divisions.
  • What days and hours do the CSOs work?
    CSOs work every day of the week. There are two shifts; the day shift works from 6 AM to 4:00 PM. The swing shift works from 12 PM to 10:30 PM.
  • What type of uniforms do the CSOs wear?
    CSOs wear light blue uniform shirts, a badge that says “Community Service Officer”, dark blue pants, a Ballistic Vest, a Duty Belt with a Radio, Pepper Spray and a flashlight.
  • What type of vehicles do the CSOs drive?
    The CSOs drive either a full size pickup truck, a hatchback vehicle or a full sized sedan. The vehicles are white in color with “Community Service Officer” graphics across the sides and back.

 


The City of San José is committed to open and honest government and strives to consistently meet the community's expectations by
providing excellent service, in a positive and timely manner, and in the full view of the public. Read more about the City Code of Ethics.